Refund & Returns Policy

1. The 30-day satisfaction guarantee

Email us within 30 days of delivery and we will refund or replace your order — even if the bag is open and half-drunk. Coffee is a matter of taste and we would rather learn what went wrong than argue about it.

2. How to make a request

Email services@weightlosscoffeeworks.com or call 631-621-7985 with your order number and a sentence about the problem. You will get a decision the same business day in almost every case, and never later than two.

3. Refunds

• Approved refunds are issued to the original payment method.
• We process them within two business days of approval.
• Banks typically show the money 3–10 business days later; that part is outside our control.
• Original shipping is refunded when the fault was ours — wrong item, damaged parcel, stale roast date.

4. Exchanges

Prefer different beans? We will send a replacement blend on the next roast day at no charge and ask you to keep the original bag rather than pay to post coffee back and forth.

5. Returns of unopened goods

Unopened bags can be returned within 30 days for a full refund. Email us first for a return address. Return postage is on you unless the error was ours. For food-safety reasons we cannot resell returned coffee, so we donate unopened returns to a local food pantry.

6. Items we cannot refund

• Gift cards.
• Wholesale orders over 10 lb, which are covered by a separate supply agreement.
• Requests made more than 30 days after delivery, though we will still try to help.

7. Subscription cancellations and billing

Cancel any time with no fee. If a subscription order has already been charged and roasted, that order ships and is refundable under the same 30-day guarantee. If you were charged after cancelling, tell us and we refund it in full the same day.

8. Chargebacks

Please contact us before disputing a charge with your bank. A chargeback takes months to resolve; an email to us usually takes an afternoon.

Contact for this policy

Harborlight Coffee Works
Attn: Kaycee Smith
1045 Feathers Hooves Drive, New York, NY 10011
Telephone: 631-621-7985
Email: services@weightlosscoffeeworks.com