Shipping Policy

1. Roast and dispatch schedule

We roast every Tuesday and Friday. Orders placed before 12:00 ET on Monday join Tuesday's roast; orders placed before 12:00 ET on Thursday join Friday's roast. Anything later joins the next roast. Beans rest for 24 hours before packing, so dispatch is the day after the roast.

2. Delivery times and costs

• USPS Priority Mail (US) — $5.90, 2–5 business days. Free on orders over $59.
• UPS Ground (US) — $8.90, 2–6 business days, signature on request.
• UPS 2-Day (US) — $19.50, ordered before the roast cut-off.
• Canada Post / UPS Standard (Canada) — $14.50, 6–12 business days. Duties and import taxes are the recipient's responsibility.
• Local pickup (New York) — free, ready the afternoon after the roast, held for 14 days.

3. Where we ship

All 50 US states, plus Washington DC, Puerto Rico and Canada. We do not currently ship outside North America. PO boxes are served by USPS; APO and FPO addresses are accepted but can take up to three weeks.

4. Tracking

A tracking number is emailed the moment the label is created, usually the evening before the carrier collects. If tracking has not updated 48 hours after dispatch, contact us and we will open a trace with the carrier on your behalf.

5. Packaging

Coffee ships in kraft bags with one-way degassing valves, inside recycled corrugate with paper fill. Everything in the box is recyclable in standard US kerbside programs. We do not use plastic air pillows or foam.

6. Delays

Severe weather, carrier backlogs and public holidays can add days to transit. We monitor delayed parcels daily and email you before you have to chase us. If a parcel is more than ten business days late domestically, we treat it as lost and reship at no charge.

7. Damaged or lost parcels

Send a photo of the damage to services@weightlosscoffeeworks.com within seven days of delivery and we will ship a replacement on the next roast day at no cost. You do not need to return the damaged goods. For lost parcels, we reship or refund at your choice.

8. Incorrect addresses

Please check your address at checkout. If a parcel is returned to us because of an incorrect or incomplete address, we reship for the cost of postage only. If you notice a mistake before dispatch, call us and we will correct it free of charge.

Contact for this policy

Harborlight Coffee Works
Attn: Kaycee Smith
1045 Feathers Hooves Drive, New York, NY 10011
Telephone: 631-621-7985
Email: services@weightlosscoffeeworks.com