The short version
If your order arrives damaged, late beyond the carrier's commitment, or you genuinely don't enjoy a blend, email us within 14 days of delivery and we'll replace it or refund you. We don't usually ask for the coffee back — it's hard to ship roasted beans twice and have them taste right.
How to request
- Email us with your order number and a sentence about what went wrong.
- If a photo helps (damaged bag, wrong item), include one.
- We'll respond within one business day with the resolution.
Subscriptions
Already-shipped subscription orders aren't refundable, but we'll happily skip or cancel future orders right away. Manage from your account or email us.
Exceptions
Gift cards and starter flights are non-refundable but can be exchanged for store credit at any time.